In today’s schools, technology is as essential as textbooks — and when it doesn’t work, learning stalls. For Columbus City Schools, that means relying on Djassem Barkat, an IT Support Technician backed by PSI, to keep systems running, learning uninterrupted, and educators equipped with the tools they need.
But Barkat’s impact goes far beyond fixing hardware. Through a blend of technical expertise, a strong academic foundation, and people-first service, he’s redefining what effective IT support looks like in public education.
Not Just the Tech Guy — A Trusted Partner
Barkat holds a master’s degree in Math and Computer Sciences, with a specialization in Mathematics — a background that has sharpened his problem-solving skills and honed a precise, logical mindset. This academic rigor informs every aspect of his approach, from diagnosing issues to designing efficient support systems.
When Barkat first joined the district, the focus was on break-fix support — resolving device issues, swapping out hardware, and escalating complex problems. But he quickly recognized that real impact required more than quick fixes.
“Fixing the issue is important,” he says. “But teaching people why it happened and how to avoid it next time is where the real value is.”
To support that mission, Barkat creates and edits his own instructional videos to help staff navigate technology and practice online safety. By equipping educators with easy-to-understand, on-demand resources, he fosters a more confident and self-reliant school community.
“People need to feel safe asking questions,” he explains. “Even the small ones. That trust builds over time when you show up, listen, and follow through.”
Now, he’s not just the person they call when something’s broken — he’s a resource for planning, tool recommendations, and improving day-to-day workflows.
Serving at Scale, Strategically
Barkat supports more than 1,200 students and over 120 staff members across multiple buildings — often as the sole IT technician. Managing that scope requires more than technical skill; it takes systems thinking, proactive planning, and a service mindset. “I keep a running list of the most common issues,” he says. “That way, I can work on solutions that actually stick, not just temporary patches.”
He prepares thoroughly for high-stakes periods like testing weeks, ensuring devices are ready and fallback plans are in place. And when he can’t be everywhere at once, he empowers staff to stay productive with practical guidance and step-by-step contingencies.
Tech Tips for Schools: Staying Ahead of Disruption
Based on his day-to-day work, Barkat offers four key recommendations for schools looking to stay ahead of tech challenges:
- Train Staff on Everyday Fixes: “It’s not about turning teachers into techs—just giving them the basics makes a big difference.”
- Create Backup Plans for Critical Tools: “Have a fallback for everything—especially during testing. You don’t want teaching to stop because of a smartboard.”
- Document and Track Issues: “Recurring problems usually point to a root cause. Patterns help you solve the real issue, not just the symptoms.”
- Prioritize Face Time: “Even if there are no open tickets, I check in. It shows I’m here to help, and it opens the door for conversations that improve things before they break.”
Grounded in Passion, Powered by PSI
Barkat’s passion for tech started early — disassembling computers before he even knew how to spell “password.” Over the years, he’s backed that curiosity with formal training and certifications in CompTIA A+, Network+, and Google Cybersecurity. He stays sharp by testing new tools, engaging with online communities, and keeping an eye on what’s next in education tech.
Behind that momentum is PSI, providing the structure, autonomy, and development opportunities that allow him to thrive. From payroll and onboarding to compliance and resources, PSI handles the behind-the-scenes logistics so Barkat can focus on what matters most. “The process is seamless. Even when I’m working independently, I know there’s a team behind me. That backing lets me give my full attention to the schools I serve.”
Technology Is About People First
At the heart of Barkat’s work is a belief that IT support is, above all, relational. “The teachers and staff I support are experts in their field. My role is to make sure the tech helps them teach — not get in the way.”
That people-first approach also shapes how he mentors new IT hires. “When someone joins our team, I make it a point to show them how to really connect with the staff. It’s not just about fixing devices — it’s about being dependable, respectful, and proactive.”
He sees himself as a bridge between the classroom and IT, translating technical solutions into practical, user-friendly support. “I create a space where no one feels judged for not knowing something. That’s when trust is built.”
The most effective school environments, he believes, are built on mutual respect. “We each bring something valuable to the table. I don’t expect teachers to be tech experts — that’s my job. But when we respect each other’s strengths and work together, everybody wins.”
Thanks to his skill, empathy, and the seamless support of PSI, Barkat isn’t just keeping technology running — he’s helping build stronger, smarter, more connected school communities.