Business Analyst Reduces Backlog and Creates Custom Communication for Healthcare Organization
The Background
Cardinal Health, a major healthcare institution based in Dublin, Ohio, needed assistance managing the electronic transmission of business documents from one computer application to another, and managing nearly 1,000 backlogged customer tickets. Cardinal Health requested an IT resource from PSI to manage the project.
The Approach
Kwesi Fred Boakye has been in partnership with PSI since November 22, 2021, when he was hired to support Cardinal Health as a Business Analyst.
Fred was tasked with EDI delivery implementation, which is the electronic transmission of business documents from one company’s computer application to another company’s computer application. The EDI Delivery Implementation Team at Cardinal Health is responsible for prepping EDI Request liaising with the client to validate exactly what needs to be setup [per the client’s request].
The Results
“I have been a part of a team that has helped to reduce its backlog of customer tickets from almost 1,000 to less than 500 within a period of 3.5 months,” commented Fred. “I have accomplished my first custom communication/connection build.”