Case Studies
Consultant Drives Client Sales Through BOPIS
Consultant Drives Client Sales Through BOPIS

PSI Consultant Drives Sales Through Buy Online Pickup In-Store

The Background

In the early stages of COVID-19 Bath & Body Works had to close all stores nationwide. Buy Online Pickup In-Store (BPOSI) was implemented to solve the issue of reopening stores and getting customer access to their most essential products.

The Approach

PSI provided a consultant to serve as project coordinator to work closely with stakeholders and ensure BPOSI was tracking the right deliverables and milestones and providing visibility to leadership.

The Results

  • Increased store traffic, conversion, impulse purchases & upsell opportunities
  • Reduced wait time to receive product and eliminated shipping fees
  • Improved customer satisfaction & loyalty

Download the full Case Study here »

What Our clients Say