
K-12 IT Infrastructure Eliminates Backlog, Boosts Response Times and Achieves Greater Efficiency
The Background
Columbus City Schools was faced with a number of issues related to a rapidly expanding technology infrastructure.
The Approach
CCS determined the best solution was to have PSI provide personnel to assist district employees with their technology infrastructure to reduce the number of outstanding service desk issues and provide ongoing support.
The Results
PSI’s technology expertise aided in eliminating ticket backlog, improving response time, containing costs, and streamlining delivery.